Política de reembolso

RETURNS & REFUNDS POLICY

At Supreme Hair & Beauty, we are committed to providing excellent customer service while maintaining the quality, safety, and integrity of the products we sell. Please review our Return & Refund Policy carefully before opening, using, wearing, or turning on your purchase.

14-DAY RETURN WINDOW

All eligible returns must be initiated within 14 days of receiving your order.

Returns requested after the 14-day return period will not be accepted and are not eligible for a refund or exchange.

We are unable to make exceptions to our 14-day return window.

RETURN CONDITION REQUIREMENTS

To qualify for a return, merchandise must be returned in the same condition in which it was received.

Items must be:

  • Unused

  • Unopened

  • Unworn

  • Not plugged in or turned on

  • Not tested or tried

  • Not altered, modified, or damaged

  • In the original packaging

  • Returned with all original packaging, tags, seals, accessories, manuals, attachments, and other included materials intact

IMPORTANT

If an item has been opened, used, worn, plugged in, turned on, tested, altered, or returned with packaging that is not in the same condition in which it was received, the item is NOT eligible for a refund.

If an ineligible, used, worn, opened, altered, or otherwise non-returnable item is sent back to Supreme Hair & Beauty, NO REFUND WILL BE ISSUED and the item will be shipped back to the customer.

Returning an item to us does not automatically guarantee a refund. All returned merchandise is inspected before a refund is approved.

FINAL SALE & NON-RETURNABLE ITEMS

The following merchandise is FINAL SALE and cannot be returned or refunded:

  • Sale and clearance merchandise

  • Clearance wigs

  • Discontinued items

  • Special-order items

  • Wholesale merchandise

  • Refurbished or previously worn wigs

  • Fashion jewelry

  • Other merchandise specifically marked Final Sale

SKINCARE PRODUCTS

ALL SKINCARE PRODUCTS ARE FINAL SALE FOR HYGIENE AND SANITARY REASONS.

Skincare products cannot be returned or refunded.

COSMETICS

For hygiene and sanitary reasons, cosmetics that have been opened, used, tested, swatched, or otherwise removed from their original sealed condition are FINAL SALE and cannot be returned or refunded.

WIGS

Due to hygiene and sanitary concerns, wigs are generally considered final sale.

A wig may only qualify for a return if it has NOT been worn, tried on, altered, cut, styled, washed, treated, or otherwise used and remains in the same condition and original packaging in which it was received.

All original tags, lace, packaging, accessories, and other materials must remain intact.

If there are signs that a wig has been worn, tried on, altered, styled, or otherwise used, the return will be rejected, no refund will be issued, and the wig will be shipped back to the customer.

HAIR & HYGIENE PRODUCTS

For sanitary reasons, wigs, braiding hair, crochet braids, bundles, and other hygiene-sensitive hair products cannot be returned once opened, worn, installed, used, or altered.

25% RESTOCKING FEE

ALL APPROVED RETURNS ARE SUBJECT TO A 25% RESTOCKING FEE.

The 25% restocking fee will be deducted from the merchandise amount being refunded.

The restocking fee will only be waived if the item was received damaged or defective and the claim is verified by Supreme Hair & Beauty.

DAMAGED OR DEFECTIVE ITEMS

If you receive an item that is damaged or defective, you must contact Supreme Hair & Beauty within 7 days of receiving your order.

Please email info@supremebeauty.com and include:

  • Your order number

  • The name on the order

  • A description of the damage or defect

  • Clear photos showing the damage or defect

Photos are required for verification.

Claims may take approximately 1–5 business days to review and resolve.

Once the claim has been reviewed, Supreme Hair & Beauty will provide further instructions. Depending on the circumstances and product availability, an approved claim may qualify for a replacement, exchange, credit, or refund.

Verified damaged or defective merchandise is not subject to the 25% restocking fee.

RETURN SHIPPING & ORIGINAL SHIPPING COSTS

ALL SHIPPING CHARGES ARE NON-REFUNDABLE.

Customers are responsible for return shipping costs unless otherwise determined by Supreme Hair & Beauty for a verified damaged or defective item.

If a return shipping label is provided and its cost has not already been paid by the customer, the cost of return shipping will be deducted from the customer's refund.

Original shipping charges are non-refundable.

If your original order qualified for free shipping or a promotional shipping discount, the original shipping cost may be deducted from your refund.

INCORRECT OR INVALID SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an address appears to be incorrect, incomplete, or invalid, Supreme Hair & Beauty may contact you to request a valid address or confirm that the address provided is correct.

If a package is returned to Supreme Hair & Beauty because of an incorrect, incomplete, undeliverable, or invalid address provided by the customer, the customer will be responsible for paying an additional shipping fee before the order can be shipped again.

If the customer chooses to request a refund instead of having the returned package reshipped, only the eligible merchandise amount will be considered for a refund. Original shipping charges are non-refundable.

Any applicable return or restocking fees may also be deducted from the refund.

LOST, STOLEN & DELIVERED PACKAGES

SUPREME HAIR & BEAUTY IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES OR PACKAGES DELIVERED TO AN INCORRECT ADDRESS PROVIDED BY THE CUSTOMER.

If tracking information shows that your package was delivered but you cannot locate it, please first check:

  • Around the delivery location

  • With household members

  • With neighbors

  • With your apartment complex, leasing office, mailroom, or front desk, if applicable

If the package still cannot be located, a claim must be filed directly with the shipping carrier selected for the order.

You must provide Supreme Hair & Beauty with the carrier claim number for verification before we can review the matter further.

REFUND PROCESS

Returning merchandise does not guarantee a refund.

Once your return is received, Supreme Hair & Beauty will inspect the merchandise to determine whether it meets the requirements of this Return & Refund Policy.

You will be notified if your return is approved or rejected.

If approved:

  • The applicable 25% restocking fee will be deducted unless the return involves a verified damaged or defective item.

  • Applicable return shipping charges will be deducted.

  • Original shipping charges are non-refundable.

  • Any other applicable deductions under this policy will be applied.

  • The remaining approved refund will be issued to the original payment method.

Approved refunds are generally processed within 7–10 business days. Your bank or credit card provider may require additional time to post the refund to your account.

If you have not received an approved refund after the expected processing period:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your approved refund, contact us at info@supremebeauty.com.

EXCHANGES

If you believe you received an incorrect, damaged, or defective item, please contact info@supremebeauty.com before returning the merchandise.

Approved exchanges are subject to product availability.

Depending on the circumstances, qualifying merchandise may receive a replacement or store credit.

GIFTS

If an eligible item was marked as a gift at the time of purchase and shipped directly to the gift recipient, an approved return may be issued as gift credit.

If the item was not marked as a gift or was originally shipped to the purchaser, any approved refund will be issued to the original payment method.

All other requirements of this Return & Refund Policy still apply to gift returns.

HOW TO START A RETURN

To initiate an eligible return within the 14-day return period, please visit:

https://supremebeauty.loopreturns.com/#/

Please do not return merchandise that does not meet the requirements outlined in this policy.

For returns valued over $75, we recommend using a trackable shipping service and/or purchasing shipping insurance. Supreme Hair & Beauty cannot guarantee receipt of returned merchandise that does not have valid tracking information.

IMPORTANT RETURN REMINDERS

To help ensure your return can be processed successfully, please review the following before sending any merchandise back:

All eligible returns must be initiated within 14 days of receiving your order. We are unable to make exceptions to the 14-day return window.

Items that have been opened, used, worn, plugged in, turned on, tested, altered, or returned with packaging that is not in its original condition are not eligible for a refund.

If an ineligible item is returned to us, no refund will be issued and the merchandise will be shipped back to the customer.

All approved returns are subject to a 25% restocking fee unless the item was received damaged or defective and the claim is verified.

Shipping charges are non-refundable.

Sale and clearance items are final sale.

Skincare products are final sale.

Opened or used cosmetics are final sale.

Wigs must be unworn, unused, unaltered, and in their original condition and packaging to be considered for a return.

By purchasing from Supreme Hair & Beauty, customers are responsible for reviewing and understanding this Return & Refund Policy.

For questions regarding a return, damaged item, or order, please contact our customer service team at info@supremebeauty.com.

Thank you for shopping with Supreme Hair & Beauty.