Frequently Asked Questions
Have questions about shopping with Supreme Beauty? Browse answers below about orders, international shipping, returns, products & availability, wigs & hair care, skincare, store locations, and customer service.
Orders & Payments
How do I place an order online?
Browse products, add items to your cart, and check out securely using our supported payment methods.
Can I cancel or modify my order after placing it?
Orders can only be changed or canceled if they haven’t been processed for shipping. Contact customer service immediately for help.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and other secure options.
Shipping & Delivery
Do you ship internationally?
Yes! We ship worldwide. Costs and delivery times vary by destination and are shown at checkout.
How long does shipping take?
U.S. orders typically arrive in 3–7 business days. International orders usually arrive in 7–21 business days depending on the country and service.
How can I track my order?
You’ll receive a shipping confirmation email with your tracking number as soon as your order ships.
What if my package is delayed or lost?
Once shipped, delivery is handled by the carrier. Please contact the carrier with your tracking number; our support team can assist with claims if needed.
Returns & Exchanges
What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unopened, unused, and in original packaging. For hygiene reasons, items such as wigs, extensions, and cosmetics may be final sale—see product pages for details.
Do I pay for return shipping?
Customers are responsible for return shipping unless the item was defective or we made an error.
Is there a restocking fee?
Some returns may be subject to a 25% restocking fee unless otherwise stated.
How do I start a return?
Use our online Returns Portal or contact customer service to begin your return or exchange.
Products & Availability
Do you restock sold-out items?
Yes—popular items are restocked regularly. Sign up for back-in-stock alerts on the product page when available.
Are your products authentic?
Absolutely. We only sell 100% authentic, brand-name beauty products, wigs, braiding hair, skincare, and tools.
How do I choose the right shade, size, or style?
Check the product description, size details, and included color charts or swatches. If you’re unsure, contact us and we’ll help you select.
Are your wigs and extensions human hair?
We offer both 100% human hair and premium synthetic options. The material is clearly listed on each product page.
Wig & Hair Care
How do I care for a synthetic wig?
Wash every 6–8 wears with wig shampoo in cool water. Pat dry with a towel and air-dry on a wig stand. Avoid heat unless labeled heat-friendly.
How do I care for a human hair wig or extensions?
Use sulfate-free shampoo, condition regularly, detangle gently with a wide-tooth comb, and apply heat protectant before styling with hot tools.
How should I store my wig?
Store on a wig stand or mannequin head, away from direct sunlight, dust, and heat sources to maintain shape and fiber quality.
Can I use regular hair products on wigs?
Use wig-specific products. Regular formulas can contain oils/silicones that damage synthetic fibers or weigh down human hair wigs.
How do I reduce tangling and shedding?
Brush from ends to roots with a wig brush or wide-tooth comb, store properly, and minimize friction against clothing.
Skincare & Product Use
Are your skincare products safe for sensitive skin?
Many are suitable, but always patch test first. Check the product page for skin-type guidance and allergens.
How long will it take to see results?
Most users see improvements within 2–4 weeks of consistent use, though some treatments may take longer.
Can I use multiple skincare products together?
Yes—introduce one product at a time and follow usage directions. If irritation occurs, stop use and consult a professional.
Are your products cruelty-free or vegan?
Many brands we carry are cruelty-free and/or vegan. Look for those tags on individual product pages.
Store Locations
Where are your physical stores located?
Visit our Store Locations Page for addresses, hours, phone numbers, and Google Maps directions.
Do you offer in-store pickup?
Currently, online orders ship directly to your address. You can shop in-store anytime at our physical locations.
General Customer Service
How can I contact customer service?
Email us at info@supremebeauty.com or use the Contact page. We’re happy to help.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social for exclusive promotions, sales, and new arrivals.
Is my payment information secure?
Yes—we use encrypted, secure checkout technology to protect your payment details.
Do you offer wholesale or bulk ordering?
Yes—please contact us for wholesale/bulk inquiries and pricing.
Still need help? Reach our Customer Support Team.