Shipping policy

 

Shipping Policy Information

Orders that qualify for FREE or discounted shipping promotions are shipped by standard shipping only.

Once you have submitted your order, you will receive an email with an order number, confirming that your order is being processed.  Once the order has been fulfilled, you will receive a shipment confirmation email and tracking number.

If you receive the wrong item or any portion of the order is missing, we require that you notify our customer service team immediately via email at: info@supremebeauty.com.

Please provide your order confirmation number, purchasers first and last name and a description of the incorrect or missing item(s).

For missing items, please contact our customer service team via email at: info@supremebeauty.com, and provide the order confirmation number, purchasers first and last name and the order number of the missing item(s).

We will confirm your order and, at your request, either resend or refund the original item. In the case of a refund, we will refund the purchase price credited back to your original payment method.

All Weekend and Holiday Orders are processed the next business day. 

Shipping Responsibility & Claims

Once an order has been shipped and is in the possession of the carrier, Supreme Hair & Beauty is not responsible for lost, stolen, or delayed packages. Delivery timelines are determined by the shipping carrier and are outside of our control.

In the event of a delayed or missing package, a claim must be filed directly with the shipping carrier. Customers are required to provide the claim ID number to our customer service team. Once the claim ID has been received, we will proceed with the next steps, which may include a reshipment or refund where applicable.

Due to restrictions by the US Department of Transportation (DOT), items that are flammable or composed of compressed gases are considered Hazardous Materials and are prohibited from air transportation.

The Department of Transportation prohibits Air-Shipment of the following items:

  • Aerosol-type products or medications in pressurized spray cans, such as hairspray or shaving cream.

  • Products that contain flammable, volatile or corrosive chemicals, such as nail polish and nail polish remover.

  • Lithium Batteries

  • We will try our best to deliver your order through the fastest means possible, within the guidelines of federal regulations.