Shipping policy
SHIPPING POLICY
At Supreme Hair & Beauty, we work to process and ship orders as quickly and accurately as possible. Please review the following shipping information before placing your order.
ORDER PROCESSING
Once your order has been submitted, you will receive an order confirmation email containing your order number and confirming that your order is being processed.
Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information.
Orders placed on weekends or holidays will begin processing on the next business day.
Orders that qualify for FREE or discounted shipping promotions are shipped using standard shipping unless otherwise stated.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before completing your purchase.
If the shipping address provided appears to be incorrect, incomplete, or invalid, Supreme Hair & Beauty may contact you to request a valid address or confirm the information provided.
If your package is returned to Supreme Hair & Beauty because of an incorrect, incomplete, undeliverable, or invalid address provided at checkout, an additional shipping fee will be required before the order can be reshipped.
If you choose to request a refund instead of having the returned package reshipped, only the eligible merchandise amount will be considered for a refund. Original shipping charges are non-refundable.
Any applicable fees outlined in our Return & Refund Policy may also apply.
SHIPPING CHARGES
All shipping charges are non-refundable.
If your order qualified for free or discounted shipping and is later returned, any applicable shipping deductions will be handled according to our Return & Refund Policy.
WRONG OR MISSING ITEMS FROM YOUR ORDER
If you receive the wrong item or an item is missing from inside your delivered order, please contact our customer service team as soon as possible at info@supremebeauty.com.
Please include:
- Your order number
- First and last name on the order
- A description of the incorrect or missing item(s)
- Photos of the items and package received, when applicable
Supreme Hair & Beauty will review the order and provided information to verify the issue.
Please do not discard the shipping box, packaging, packing materials, or items received until your claim has been reviewed, as photos or additional information may be requested.
Once the issue has been verified, we will provide the appropriate resolution, which may include a replacement, reshipment, store credit, or refund where applicable.
LOST, STOLEN & DELIVERED PACKAGES
SUPREME HAIR & BEAUTY IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES OR PACKAGES DELIVERED TO AN INCORRECT ADDRESS PROVIDED BY THE CUSTOMER.
Once an order has been shipped, tracking and delivery updates are provided by the shipping carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please first check:
- Around the delivery location
- With household members
- With neighbors
- With your apartment complex, leasing office, mailroom, or front desk, if applicable
If the package still cannot be located, a claim must be filed directly with the shipping carrier for the order.
You must provide Supreme Hair & Beauty with the carrier claim number for verification before we can review the matter further.
Filing a carrier claim or providing a claim number does not automatically guarantee a refund or replacement. Once the claim information has been received and verified, Supreme Hair & Beauty will review the situation and provide any applicable next steps.
DELAYED PACKAGES
Once an order has been shipped, estimated delivery dates and transit times are determined by the shipping carrier.
Carrier delays may occur due to weather, holidays, high shipping volume, service interruptions, or other circumstances outside of Supreme Hair & Beauty's control.
If your package is significantly delayed or appears to be lost in transit, please contact the shipping carrier using your tracking information. A carrier claim may be required.
Supreme Hair & Beauty cannot guarantee carrier delivery dates once an order has been transferred to the shipping carrier.
HAZARDOUS MATERIALS & SHIPPING RESTRICTIONS
Certain products may be subject to shipping restrictions due to federal transportation regulations.
Items containing flammable materials, compressed gases, or certain batteries may not qualify for air transportation and may be restricted to approved ground transportation methods.
Restricted products may include:
- Aerosol or pressurized products, such as certain hairsprays and shaving products
- Products containing flammable, volatile, or corrosive materials, such as certain nail polishes and nail polish removers
- Certain products containing lithium batteries
When shipping restrictions apply, we will use an eligible shipping method that complies with applicable transportation requirements. This may result in longer transit times for certain products or destinations.
INTERNATIONAL SHIPPING
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price paid to Supreme Hair & Beauty.
International delivery times may also vary due to customs processing and carrier delays.
RETURN SHIPPING
Return shipping and refund eligibility are governed by our Return & Refund Policy.
Return shipping costs and original shipping charges are non-refundable unless otherwise specified for a verified damaged or defective item.
Please review our complete Return & Refund Policy before initiating a return.
CONTACT US
For shipping-related questions, please contact:
Supreme Hair & Beauty
Email: info@supremebeauty.com
Please include your order number and the first and last name associated with your order so our customer service team can assist you.